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As a business owner, you are already aware that your customers are the lifeblood of your enterprise. Being able to connect with them is important in building your business relationships and driving revenue. The problem is, many companies out there don’t understand the significance of engagement and insist on pushing sales pitches down the throat…

Conducting an interview can be challenging, based on the job opening and quality of candidates who apply for the position. When hiring a new employee, it is important to take all possible precautions to find the most qualified person for the company and the position. Certain issues are sometimes overlooked by female managers who often…

Every employer loves to see their employees excel and most will do almost anything to keep their top performers around. Adding value to the company displays your strong commitment to both the job and the success of your employer, not to mention yourself and your team. It also places you in a strategic position for…

Voice-over IP services have flooded the market in recent years. They promise reduced costs, flexibility, and are easy to install and use on the go. Starting up a small business is constantly demanding and challenging. Good business practices dictate that taking care of the customers should be the first priority. With a VoIP service, they…

A healthcare clinic was experiencing significant conflict with the hourly employees.  The employees were constantly arguing and complaining to the manager.  The manager became aware that the two groups of employees had divided based upon their country of national origin.  The manager was prepared to hire a new staff for the back of the house…

From hurricanes to floods to massive earthquakes, it has been a devastating month. We can all extend a helping hand by donating to organizations on the ground doing the hard work to save lives. Countless homes, schools, churches, and businesses have been destroyed and there’s one lesson that we can all take away from this:…

With most companies looking to trim expenses, the idea of leasing company cars has gotten more attention. Viewed as a way to keep up with the latest automotive technology and safety features, it is gaining in popularity with businesses big and small. However, as with any business decision, there are numerous factors to consider. So…

First, you’ve got to understand that real problem to be solved. You’ve probably heard me say that before and you’re going to hear me say it again. It’s so important to what we do. Then you’ve got to help the business prioritize what they want.  If they come to you with a list of 10 things,…

01. Efficient Classroom Design Classrooms never seem to be large enough, so wasted space should be at a minimum.  There are lots of clever ideas from teachers on ways to arrange furniture and find multiple uses for fixtures that can help maximize learning areas. Desk towers, for example, can keep supplies close at hand for…

A few years ago, I visited a graphic design firm in Canberra, Australia, which turned out to be an awful moment in an otherwise splendid day.  I had just finished a wonderful morning visiting with some friends who work for the embassy just down the road from the Parliament House.  They introduced me to some…